Quella Collection encompasses original jewelry pieces designed by Quella Collection and manufactured to the highest standards under contract for Quella Collection.
Quella Collection is an Australian fashion jewellery business which seeks to ensure that shopping online with Quella Collection is fun, simple, secure and safe. The paragraphs below establish the terms of sale, warranty arrangements, refund and credit policies and privacy commitments made by Quella Collection to enhance your shopping experience.
Quella Collection warrants that all Quella Collection pieces will be shipped in good order without manufacturing faults or damage.
The Terms and Conditions of Warranty are set out below:
- Please be sure when you order that you are happy with the item or items chosen as no refunds will be given due to a change of mind.
- All SALE items are final sale.
- If you are not satisfied with your QuellaCollection.com purchase, you may return the item(s) within 7 business days of its arrival for a store credit only.
- Items must be returned in new condition.
- Exchanges and returns will be subject to shipping charges.
- Once your return is processed, you will receive QuellaCollection.com credit via email. Please note that we cannot refund shipping charges on returned items.
- Items received as gifts can be exchanged for another item of equal or greater value.
- To return an item please: Email us at firstname.lastname@example.org. State your name and order number along with the reason for the returned item.
- Please allow up to 48 hours for us to get back to you with an approved credit certificate and instructions for sending your item back. *Please note exchanges will only be accepted if this email is sent within 7 days of receiving the item.
- Products may be damaged during shipping. If you receive damaged items, we require that you notify us within 24 hours of receiving the items and return them to us by return registered post within 48 hours of receipt.
- Quella Collection items which are damaged during shipping will either be repaired or replaced with a new equivalent item at the earliest opportunity at no cost to you. Where repair or replacement is not possible Quella Collection retains the right solely at its discretion to refund you payment and shall make that decision within 14 days of receipt of the damaged item.
- Quella Collection warrants manufacturing defects for a period of six months from delivery on all Quella Collection original pieces . Manufacturing faults do not include normal wear and tear, damage from unreasonable, rough or inappropriate use. Quella Collection will repair manufacturing faults and return your original piece to you at the earliest opportunity. Quella Collection retains the right at its complete discretion to replace a piece which has a fault that is beyond reasonable repair or to refund you the original purchase price in the event that repair or replacement are not reasonably practicable. If you discover a manufacturing fault it is in your best interests to notify us of the problem and return the piece to us at the earliest opportunity as claims notified or received after six months from the original purchase date will not be accepted regardless of when the fault was first identified by you.
Trading Terms are set out below:
- All sales are made online and as such we will not ship any product or piece until such time as we have received payment confirmation from our bank.
- No refunds will be given unless we are unable to repair or replace a piece subject to a valid warranty claim for damage on delivery or for a manufacturing fault.
- Quella Collection will always first seek to repair any fault or damage to a piece against which a warranty claim has been made and return to you the same piece following repairs. If repair is not reasonably possible Quella Collection will seek to replace the original item with one of the same design. If repair and replacement are not reasonably practical then Quella Collection may choose to refund your original purchase price entirely at its own discretion.
- Any refunds will be made to the original credit card or payment system and account used to purchase the item at the time of purchase. Refunds to new names, accounts or by cheque are not possible. Refunds may take up to five days to show on your account statement.
- Please be sure that when placing an order it is for an item that you want. Once placed orders are not capable of cancellation by Quella Collection.
Quella Collection retains all copyright to the name Quella Collection, the designs in the Quella Collection and the logo, design and construct of this website.